Frequently Asked Questions

What payment methods do you accept?

We accept most major credit cards (Visa, MasterCard and Discover) as well as PayPal. You do not need a PayPal account to complete the checkout steps, however, you may use your PayPal account if you have one.

What is the FULL Circle Marketplace?

The FULL Circle section of our shop is Island 360’s global marketplace. Brands listed under the FULL Circle Marketplace are independent retailers, hand selected by Island 360. Brands featured on the FULL Circle Marketplace handle their own shipping & customer service on all related orders. Check back often as more of your favorite Caribbean brands will be added soon.

What is your return/exchange policy?

Your complete satisfaction is our number one priority. You may return or exchange items within 15 days of receiving original purchase (in the contiguous 48 United States) Products must be unworn and in original packaging for an exchange/return.

For health and sanitation purposes, we unfortunately do not accept returns of items that have been tried on. Please email sales@island360.net to request a return/exchange form. This applies for defective items as well, which will be replaced for you at no additional charge. Island 360 is not responsible for shipping fees that should incur if a customer returns unwanted items. A fee of $5 cash/invoiced payment per item for restocking will be required to complete any exchange a customer would like to make.

Please Note:
Returns/Exchanges for brands listed in the FULL Circle Marketplace will be handled by the individual retailers. Each retailer will have their contact information listed on their products. If you are still in need of assistance email sales@island360.net.

What shipping method do you use?

All orders are shipped through USPS via First Class or Priority Mail once the order has been processed. Once processed, shipping may take 3-4 business days. Quicker shipping options (such as next day air) are available at request. Please email sales@island360.net for any inquiries regarding shipping.

When will my order arrive?

We pride ourselves on our quick shipping times. Depending on your proximity to the East Coast, your package may arrive within 3-4 business days after your order has been processed. The creation of our shipping labels (which results in an email notification to the customer) does not represent when the order has been transferred to the post office.

You may receive multiple boxes (and tracking numbers) whenever an order is split into multiple shipments. This can be due to the quantity, size, or weight of the item(s) ordered.

Please Note:
Brands listed in the FULL Circle Marketplace will be shipping from their own warehouse. If you purchased an Island 360 item and an item from the FULL Circle Marketplace on the same order you will receive two shipments.

Why won’t my discount code work?

All discount codes will apply to Island 360 products only, unless stated otherwise. If your coupon code is not working there is a good chance it has expired. Follow us on our social media accounts to stay updated when new codes are released.

Do you ship internationally?

We ship all throughout the United States, and to every country in the world (even Antarctica). Orders are subject to customs fees levied by the destination country. Tracking information is currently unavailable for international orders. Please email sales@island360.net for any questions regarding international shipping.

How can I track my order?

All orders are shipped with package tracking. Information, such as tracking numbers, are sent to the email you checked out with through our store. Please check your spam folder, or email sales@island360.net if you are unable find your tracking information.

If an item’s tracking number confirms delivery, Island 360 is not liable for lost or missing packages. We will do our best in assisting you in finding your items through USPS.

What size shirt should I order?

Please be aware that our shirts are printed on Next Level tees, which are more form fitting. Still unsure what size to order?

FIND YOUR SIZE: With your arms relaxed at your sides, have someone measure under your arms and over the fullest part of your chest.
FITTING: Chest is measured 1″ below armhole. Body length in the front from highest point of shoulder.

Size Chart

How do I wash my shirts?

Our shirts are 100% combed ring-spun cotton. For best results, we recommend flipping the shirt inside out, washing in similar colored laundry with cold water, and hang drying.

What is your privacy policy?

Island 360 will never rent, sell, or otherwise share your personal information (email, name, address, order history, credit card data, etc.) with any third party. By necessity, this agreement excludes the sharing of your name and shipping address with our shipping providers in order to ship our product to you. This agreement also excludes the transmitting of your credit card information (fully encrypted) to our credit card processor in order to process your payment. At no time is your credit card data held or retained by Island 360.